Shipping policy
SHIPPING POLICY
Thank you for shopping at getvitaluna.
This Shipping Policy explains our order processing and estimated delivery timeframes.
1. Order Processing Time
Orders are normally processed within 1–5 business days after payment has been successfully confirmed.
Business days generally exclude weekends and public holidays.
During periods of high order volume, promotional events, holidays, or other exceptional circumstances, processing may take longer than usual.
2. Estimated Delivery Time
After processing, the estimated delivery time is:
7–15 business days
The estimated total time from order placement to delivery is generally approximately 8–20 business days, consisting of:
Processing time: 1–5 business days
Delivery time: 7–15 business days
These timeframes are estimates and are not guaranteed delivery dates.
3. Shipping Destinations
We ship to destinations made available during checkout.
Shipping availability may vary depending on product type, destination, carrier availability, customs restrictions, or other logistical factors.
4. Order Tracking
When tracking information is available, it may be sent to the email address provided during checkout.
Please allow reasonable time for the carrier's tracking system to update after a shipment is dispatched.
5. Shipping Delays
Delivery may be delayed due to circumstances outside our reasonable control, including:
- Customs clearance;
- Carrier delays;
- Severe weather;
- Natural disasters;
- Public holidays;
- Peak shipping periods;
- Transportation disruptions;
- Incorrect or incomplete delivery addresses;
- Local delivery restrictions.
We will make reasonable efforts to assist customers with shipping-related questions.
6. Incorrect Shipping Address
Customers are responsible for providing complete and accurate shipping information.
If you notice an error in your shipping address, please contact us as soon as possible at andez_2009829@hotmail.com.
We will try to update the address before shipment, but changes cannot be guaranteed once an order has been processed or shipped.
Additional shipping costs caused by an incorrect or incomplete address may be the customer's responsibility where permitted by applicable law.
7. Customs, Duties, and Taxes
International shipments may be subject to customs duties, import taxes, or other charges imposed by the destination country or local authorities.
Unless otherwise stated at checkout, such charges may be the responsibility of the recipient.
Customs clearance procedures may cause delays outside our control.
8. Lost or Delayed Packages
If tracking shows that your package has not moved for an extended period or appears to be lost, please contact us at:
andez_2009829@hotmail.com
Please include your order number and relevant tracking information so that we can review the shipment and assist you.
9. Damaged Packages
If an order arrives damaged, please contact us as soon as possible and provide:
- Your order number;
- A description of the issue;
- Clear photographs of the damaged product and packaging.
We will review the information and provide an appropriate solution based on the circumstances.
10. Contact Information
For shipping-related questions, please contact:
getvitaluna
Operator: Linda Kite
Email: andez_2009829@hotmail.com
Address: 15301 Oak Hollow Dr, Holly, MI 48442, United States
Website: getvitaluna.com